RETURN POLICY
Last updated: January 2026
At Shere Kalyan Books Depot, we want you to be completely satisfied with your purchase. We follow the Consumer Protection (E-Commerce) Rules 2020 and RBI guidelines for fair returns.
Eligible Returns
- Returns accepted only for:
- Defective, damaged, or wrong item received
- Change of mind (only if item is unused & in original condition)
- Return request must be raised within 7 days of delivery date.
- Item must be unused, in original packaging with all tags, invoice, and accessories.
Non-Returnable Items
- Sale/discounted items
- Personalized/custom books
- Digital/e-books or downloaded content
- Perishable items (if any)
Return Process
- Email us at contact@kalyanbookdepot.com with your Order ID, photos of the issue (if defective), and reason.
- We verify the request within 2–3 working days and provide return instructions.
- Pack the item securely and ship it back (use any reliable courier).
Shipping Charges for Returns
- For defective/damaged/wrong item: We reimburse return shipping (provide proof of cost).
- For change of mind: Customer bears return shipping charges.
Refund
- Once we receive and verify the returned item (usually 3–5 days), refund is processed to the original payment method within 5–10 working days (as per RBI guidelines).
- Deductions: Payment gateway fees (if any) + original shipping (for change of mind returns).
- No cash refunds. In case of delay, penal interest applies as per RBI rules.
Note
- For cancellations before dispatch: See our Cancellation Policy.
- Any disputes will be resolved as per our Grievance Officer (details in footer/terms).
If you have questions, contact us at +91 98296 42705 or email. Thank you for shopping with us!
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