REFUND, RETURN AND CANCELLATION POLICY

1. Last updated: January 2026

   Shri Kalyan Books Depot is committed to customer satisfaction. We follow RBI guidelines, Consumer Protection (E-Commerce) Rules 2020, and fair business practices.

   1. Order Cancellation
      • You can request cancellation within 24 hours of placing the order (before dispatch).
      • After dispatch, no cancellations accepted.
      • Contact us immediately via email: contact@kalyanbookdepot.com or phone: +91 98296 42705.
      • Full refund (minus any gateway charges) processed to original payment method.
   2. Returns & Replacements
      • Accepted only for: Defective, damaged, wrong item received.
      • Raise return request within 7 days of delivery.
      • Product must be unused, in original packaging with invoice/tags.
      • Return shipping: Customer pays (we reimburse if defective/wrong from our end).
      • Non-returnable: Sale/discounted items, personalized books, digital/e-books.
      • No returns for change of mind.
   3. Refund Process
      • Refunds will be processed within 5–7 business days after successful verification and credited to the original payment method..
      • Credited to original payment method only (unless customer requests alternate under same ownership).
      • Deductions: Payment gateway fees (2–3%), shipping (if applicable).
      • In case of delay beyond timelines, penal interest as per RBI rules will apply.
      • For failed transactions: Auto-refund initiated within T+1 day (RBI mandate).
   4. How to Raise a Request
      • Email us with order ID, photos of issue, and invoice.
      • We verify within 2–3 days and guide next steps.
   5. Grievance Redressal
      • For any refund/dispute issues, contact our Grievance Officer: Kishan Lal Saini
      • Email: contact@kalyanbookdepot.com
      • Phone: +91 98296 42705
      • We resolve within 30 days as per law.

   This policy is fair, transparent, and compliant.

   Thank you for shopping with us! © 2026 kalyanbookdepot.com